All termination requests must be submitted via email to hello@pilatesprinciples.com.au. 7 days’ notice must be provided, in line with our terms and conditions.

To ensure all requests are handled promptly and accurately, we’re unable to process membership termination requests via SMS, the app or social media.

This allows us to keep a clear record and ensure nothing is missed.

All pause requests must be submitted via email to hello@pilatesprinciples.com.au.

7 days’ notice must be provided, in line with our terms and conditions. We understand illness can occur and sometimes 7 days notice is not achievable - in these instances, we will endeavor to process the pause as soon as practicable. Please note, in line with our T&Cs a 12 week maximum suspension period can be applied. All pauses must have a start and end date. Indefinite pauses are not allowed.

To ensure all requests are handled promptly and accurately, we’re unable to process membership termination requests via SMS, the app or social media.

This allows us to keep a clear record and ensure nothing is missed.

To ensure a seamless experience for everyone, please ensure you arrive on time for your class. Arriving 5-10 mins prior to class allows you to meet yur instructor and settle in to your Reformer.

Arrivals more than 5 minutes late will result in a class forfeit.

Late entry can be disruptive to the flow of the class and impacts the experience of others already moving, and may also mean you miss important warm-up and safety cues provided at the beginning of class.

All subscription changes must be submitted via email to hello@pilatesprinciples.com.au. 7 days’ notice must be provided.

To ensure all requests are handled promptly and accurately, we’re unable to process requests via SMS, the app or social media.

This allows us to keep a clear record and ensure nothing is missed.

If your subscription includes a guest pass, booking your guest is simple and can be done directly through the Momence app.

When booking your own class, you’ll see the option to “Add Guest” before confirming your reservation.

Step-by-step: How to book your guest

1. Open the Momence app

2. Select your desired class

3. Tap “Book Now”

4. Before confirming, select “Add Guest”

5. Enter your guest’s details

6. Complete your booking

Your guest will then be booked into the class alongside you.

What happens after I book my guest?

Once booked, your guest will receive a confirmation email.

The booking will appear in your guest’s Momence account (not yours). This allows them to manage their own booking moving forward.

Who needs to cancel if plans change?
If your guest can no longer attend, they will need to cancel their booking via the Momence app using the details provided in their confirmation email.

As the booking sits within your guest’s account, you won’t be able to cancel on their behalf through your own login.

Can my guest attend without me?
Guest passes are designed to be used alongside your booking, so you’ll need to attend the class with your guest.

To secure your spot in class, all bookings must be made online. New clients can create an account with Momence via the 'Book a Class' section on our website or through the Momence app, available for free on the Apple App Store or Google Play Store. Please manage all bookings and related activities through Momence and/or the app for a seamless experience. Please note, we’re unable to book you into a class manually via email or SMS.

For cancellations, use the Momence app or web browser version and ensure your cancellation is submitted at least 4 hours before the class starts, allowing others to book in.

Please note that cancellations are not accepted through phone calls, texts, emails, or social media.

Bring a water bottle, small towel (optional), grip socks (available in studio if needed), and wear clothing that allows for unrestricted movement. Most importantly, bring yourself.

To ensure a seamless experience for everyone, arrivals more than 5 minutes late may result in a class forfeit. Late entry can be disruptive to the flow of the class and impacts the experience of others already moving, and may also mean you miss important warm-up and safety cues provided at the beginning of class.

Our Instructors can adapt exercises to accommodate some physical restrictions and injuries.

Please inform the instructor of any concerns before class. If you have a pre-existing condition, seek advice from a medical practitioner to determine if Pilates is right for you and please contact hello@pilatesprinciples.com.au ahead of booking a class.

Note that our classes are group sessions; for personalised attention, consider a private 1:1 class.

To maintain a calm, focused environment for all clients, our studio is an adult-only space during class times.

We completely understand that life with little ones can be unpredictable, however children are not able to attend or observe classes. This ensures the safety of everyone in the room and allows each client to fully settle into their practice, without distraction.

We’re always happy to help you find a class time that works around your schedule.

Cancellations within 4 hours of class start time will incur a $10 late fee.

For limited memberships or casual packs, the class will be credited for rebooking within the current billing cycle.

No show

If you do not attend a booked class (no-show):

Subscription holders on an Unlimited Membership: a $15 fee is charged.

Subscription holders or casual class pack holders on a limited number of sessions (eg 4 classes per month): no fee is raised, however the class is deducted from your pack/subscription as if you had attended the session.

First of all - congratulations!

At Pilates Principles, your wellbeing and safety are always our priority. We’re here to ensure you feel supported, cared for, and confident in how you move.

New to the studio and pregnant?

To ensure the safety of you and your baby, we’re unable to accept new clients into our general group classes during pregnancy. While we don’t currently offer prenatal-specific group classes, we’re working on something special - stay tuned.

If you’d like more personalised support, we welcome you to book a private 1:1 session tailored to your needs. Just reach out to hello@pilatesprinciples.com.au, and we’d love to help you explore this option.

Already a Pilates Principles client and recently found out you're expecting?

Congratulations - we’re so excited for you. Please let your instructor know, and we’ll support you in adjusting your practice safely as your pregnancy progresses, including offering you a pregnancy wedge, once the time comes.

After your first trimester, we require a letter from your healthcare provider confirming you’re cleared to continue attending Pilates. This helps us ensure we’re supporting you safely and appropriately.

Please note, during your pregnancy you will be able to attend all of our classes except for our Empowerment class.

For the comfort and safety of all members, we kindly ask that pets are not brought into the studio. While we love our furry friends, this policy supports our obligations under Occupational Safety and Health guidelines and helps ensure a clean, calm environment for everyone.

We also ask that you remain mindful of fellow clients, as some may have allergies or sensitivities. Thank you for helping us maintain a considered and welcoming space for all.

To preserve the calm, considered atmosphere of the studio, we ask that mobile phones are kept on silent and remain off the floor during class. This allows you—and those around you—to fully arrive into the experience without distraction.

If you do need to keep your phone nearby due to work or personal commitments, please let your instructor know prior to class and position yourself on a reformer closest to the exit. We simply ask that this is done mindfully, with respect for the shared space and those moving alongside you.

To maintain a sense of privacy and ease within the studio, filming is not permitted during classes. This ensures all clients feel comfortable to move, focus, and be fully present without concern.

If you would like to capture content, please speak with us outside of class times so we can guide you on appropriate moments and spaces. Thank you for helping us protect the experience for everyone.

If a class is fully booked, we encourage you to join the waitlist. Spaces often become available, and you’ll be automatically added to the class if a spot opens.

Please note that standard late cancellation policies apply once you are moved into the class, so we recommend keeping an eye on your schedule and removing yourself from the waitlist if your plans change.

Our admin team works across set weekday hours and, like many of our clients, we’re balancing studio life alongside young families. As a hands-on business, we may not always be available to respond immediately—but please know your message has been received and will be attended to as soon as practicable.

We’re offline after hours, on weekends and public holidays, and will return to all enquiries the next business day. Thank you for your patience and understanding as we care for both our community and our families.