
OUR FAQ’S
new to pilates? Here are some of our Frequently asked questions.
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To secure your spot in class, all bookings must be made online. New clients can create an account with Momence via the 'Book a Class' section on our website or through the Pilates Principles app, available for free on the Apple App Store or Google Play Store. Please manage all bookings and related activities through Momence and/or the Pilates Principles app for a seamless experience.
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For cancellations, use the Pilates Principles app or Momence app and ensure your cancellation is submitted at least 4 hours before the class starts, allowing others to book in. You can find the cancellation policy in the website footer. Please note that cancellations are not accepted through phone calls, texts, emails, or social media.
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Cancellations within 4 hours of class start time will incur a $10 late fee.
For limited memberships or casual packs, the class will be credited for rebooking within the current billing cycle.
If you do not attend a booked class, a $15 no-show fee applies. The class will be credited back to your account.
Subscription members receive 2 fee-free late cancels per billing cycle. -
To cancel your membership, send a cancellation request to hello@pilatesprinciples.com.au with a 7-day notice. Review the membership termination policy in the terms and conditions for more details.
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Bring a water bottle, small towel (optional) grip socks (if you don’t have any, these can be purchased in the studio for) and wear suitable clothing for unrestricted movement. Most importantly, bring yourself!
Arrivals more than 5 minutes late may result in a class forfeit for safety and flow.
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Not at all! our instructors will guide you in setting up your Reformer and familiarising yourself with the studio and policies. The Mindfulness class is perfect for beginners and serves as our Foundation/Fundamentals class.
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Our Instructors can adapt exercises to accommodate some physical restrictions and injuries. Please inform the instructor of any concerns before class. If you have a pre-existing condition, seek advice from a medical practitioner to determine if Pilates is right for you and please contact hello@pilatesprinciples.com.au ahead of booking a class. Note that our classes are group sessions; for personalised attention, consider a private 1:1 class.
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First of all — congratulations!
At Pilates Principles, your wellbeing and safety are always our priority. We’re here to ensure you feel supported, cared for, and confident in how you move.
New to the studio and pregnant?
To ensure the safety of you and your baby, we’re unable to accept new clients into our general group classes during pregnancy. While we don’t currently offer prenatal-specific group classes, we’re working on something special — stay tuned.If you’d like more personalised support, we welcome you to book a private 1:1 session tailored to your needs. Just reach out to hello@pilatesprinciples.com.au, and we’d love to help you explore this option.
Already a Pilates Principles client and recently found out you're expecting?
Congratulations — we’re so excited for you. Please let your instructor know, and we’ll support you in adjusting your practice safely as your pregnancy progresses, including offering you a pregnancy wedge, once the time comes.After your first trimester, we require a letter from your healthcare provider confirming you’re cleared to continue attending Pilates. This helps us ensure we’re supporting you safely and appropriately.
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Our Ardross studio is tucked into the heart of the Kearns Crescent precinct, at the base of the Matheson on Kearns building — just off Canning Highway and Riseley Street. It’s a calm and convenient space surrounded by cafés, local shops, and leafy streets. There is 3 hour free parking on Kearns crescent, please see and abide by parking signs.
Our Claremont studio is located close to the Claremont Quarter, Claremont train station, Claremont Football Club and local pools — and is located at the bottom of the Lucent Apartments - offering easy access whether you’re coming by car, foot, or public transport.
Ample parking is available near the studio. You'll find two one-hour bays right in front of the studio, three designated bays labelled "Guest and Pace parking" in the Lucent building garage, as well as public parking spaces across from the studio in front of the Claremont Football Club and Swimming Pool gate and/or entrance.